Abstract
Utilizing digital technology for academic services becomes a crucial matter nowadays to support effective and efficient academic services in university level. This research sheds the lights on the development of digital-based thesis defense academic services to improve service excellence for the students. The participants of this study are first-semester students and lecturers. We conducted the research under the research and development design, ADDIE (Analysis, Design, Development, Implementation, Evaluation), and mixed method that combined quantitative and qualitative methods. Data collecting techniques included interview, observation, documentation, and questionnaire. The qualitative data were analyzed by using Miles and Huberman model, meanwhile quantitative data were analyzed within descriptive approach. The findings showed that the development of the digital-based academic thesis defense service system is effective in improving the quality and speed of services for students, as well as simplifying academic administrative processes. The system uses digital technology to facilitate easy access, online registration, and document submission, thereby enabling students to register from anywhere and anytime. Implementation trials showed significant improvements in participants’ understanding and ability to use the system effectively. This system also supports data transparency and accuracy in academic services at higher education. Based on the findings, this system is recommended to be adopted as flagship program in higher education to support the modernization of academic services.
Keywords: Academic Service, Development Digital, Effectivity, Higher Education, Thesis Defense.