Abstract
Bataan Peninsula State University (BPSU) has a fully developed communication system that supports the achievement of institutional goals. However, there are some factors that hinder its full effectiveness, particularly in the way the university communicates and fosters relationships among employees, faculty and students. This study examined BPSU’s communication processes and systems to identify obstacles and propose strategies for improvement. A mixed-method research design was employed, combining quantitative survey data with qualitative interviews of faculty and staff across various university units. Quantitative data were analyzed using descriptive statistics, while qualitative responses underwent thematic analysis. Findings revealed that communication tools such as email, meetings and internal messaging platforms are generally effective and teamwork across departments is highly valued. Despite this, challenges remain, including insufficient leadership support, weak interdepartmental communication and the absence of formal conflict resolution structures. Conflict management strategies such as assertiveness, compromise and collaboration were employed, while avoidance proved least effective. Existing training and protocols for conflict management require enhancement. Effective people management was found to promote communication, teamwork, credibility and organizational alignment within BPSU. Based on these findings, the study recommends the adoption of an integrated communication approach, the introduction of a common communication platform, regular feedback mechanisms and the establishment of institutional policies to strengthen communication and employee engagement. These measures aim to create a collaborative environment that supports growth, organizational coherence and overall institutional effectiveness.
Keywords: Collaboration, Conflict Resolution, Higher Education, Institutional Efficiency, Leadership Support, Organizational Communication.