Abstract
This study aims to assess the effectiveness and challenges of the delivery of public services, such as administrative and health services, at the local governments in Nepal. Accessibility, timeliness, employee behavior, competency, and fairness are the key aspects of public service delivery. The public services are related to the concept of public service, in which citizens’ participation and opinions are important. The primary responsibility of the local government is to provide public services to the local community. Local government is a lower-level governmental agency in Nepal that delivers public services and local development to local people. The Constitution ensures the power and authority of the local level based on the sharing of power under federalism to provide services to the local people. This study adopts both quantitative and qualitative approaches. A survey with 411 household respondents was conducted to assess the delivery of services. Besides, In-depth interviews with elected leaders and Officers of local governments were conducted to examine the service delivery process and its challenges. The finding was that service delivery was satisfactory (85.25%); however, there were still some challenges, as the strongly disagree rate was 9.25%. People’s participation in planning and strategy was average. Pragmatic policies and planning, inadequate budgets, organizational capacity, good governance, and information and communication technology were crucial for the effectiveness of the service delivery system.
Keywords: Administrative Service, Effectiveness, Health Service, Local Government, Public Services.